Clients of winning agencies are twice as likely to be completely satisfied.
Anserteam Workforce Alliance, a provider of staffing MSP/VMS workforce solutions, announced today that they have won the Best of Staffing Client Award for providing superior service to their clients for the second consecutive year. Presented in partnership with presenting sponsor CareerBuilder and gold sponsors Indeed & Talent.com, ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
Anserteam’s client satisfaction score increased 32% over their scores in the prior year, a testament to their response and commitment to client service throughout the COVID-19 pandemic in 2020.
- Anserteam received satisfaction scores of 9 or 10 out of 10 from 77% of their clients, significantly higher than the industry’s average of 38%.
- Anserteam received a Net Promoter® Score of 65.7%, significantly higher than the industry’s average of 28% in 2020.
“Exceptional customer service has always been a cornerstone of Anserteam’s service model. We work relentlessly for our clients and we are proud and honored to be recognized for our efforts in this way.” Anserteam’s President and CEO, Natalie Davis-Runyan said.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client and talent experience above all else. It is my honor to celebrate and showcase the 2021 Best of Staffing winners alongside feedback from their actual clients and placed talent on ClearlyRated.com!”
About Anserteam Workforce Alliance
Anserteam Workforce Alliance represents North America’s best staffing agencies aligned together to deliver world-class workforce management solutions. They offer end-to-end talent services that can be customized for any size business, utilizing a Managed Services Provider (MSP) model and Vendor Management Solutions (VMS) technology. Learn more at Anserteam.com.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Staffing
ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and placed talent. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.